BROADBAND HOLDINGS LLC Websites Privacy Statement

Welcome to, and its subsidiaries (collectively, “BROADBAND HOLDINGS LLC,” “we,” or “us”). This privacy statement discloses the privacy practices for visitors to those websites and any other website operated by BROADBAND HOLDINGS LLC (collectively, the “websites”).


BROADBAND HOLDINGS LLC does not knowingly collect personally identifiable information from children under the age of thirteen and does not wish to collect any such information.

Information Collection and Use

The information collected by BROADBAND HOLDINGS LLC falls into two categories: (1) information voluntarily supplied by you as a visitor to and/or user of the website and (2) tracking information recorded as you navigate through the website. Some of this information is personally identifiable information, but much of it is not. Personally identifiable information is information that identifies you specifically; it does not include aggregate data or data that does not identify you or other particular persons.

To make use of some features on our website, (for example, in order to process requests for new services or make changes to existing products and services) you might need to register and provide certain information as part of the registration process. We may ask for your name, email address, street address, zip code, and credit card or financial account information. We might also request information about your residence and number of televisions. Supplying this information is entirely voluntary, but if you choose not to supply the information, we may be unable to provide you with the products and services we make available to other users of and visitors to our websites.

When you submit any personally identifiable information over the website, BROADBAND HOLDINGS LLC (i) will use the information for the purposes described at the time you submit it, and (ii) may use the information to contact you to make you aware of other products and services of interest. If you prefer to remain anonymous, you are still free to take advantage of the publicly available content on our websites without registration.

In connection with the standard operation of BROADBAND HOLDINGS LLC’s systems, certain non-personally identifiable information about visitors to the websites is recorded. This information is used primarily to tailor and enhance visitors’ experience using the website. We may use this information in an aggregate, non-personally identifiable form to, among other things, measure the use of our websites and determine which products and services are the most popular with website visitors.

When an individual visits any Internet site, a unique address called an “IP address” is recorded. BROADBAND HOLDINGS LLC archives the log files in order to create aggregate statistical reports, detect errors at the website, and for security reasons. 2


Reports for advertisement clicks are shared with the advertiser and advertising networks as are cookies and calls. This information may be stored in BROADBAND HOLDINGS LLC databases and/or those of advertisers and advertising networks. However, advertisers usually have this information already since their server captures it when a person clicks on an ad. This is done to verify billing for the ads as well as for targeting and performance measurement.

BROADBAND HOLDINGS LLC uses Google Analytics to collect information about traffic to this website. Google Analytics is a web analysis service provided by Google. Google Analytics utilizes the data collected to track and examine the use of websites, including ours, to prepare reports on its activities and share them with other Google services

In the future, this website might also use the Google AdWords remarketing service to advertise on third party websites to previous visitors to our sites. It could mean that we advertise to previous visitors who have not completed a task on our site. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to other websites. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

Disclosure of Personally Identifiable Information

We consider the personally identifiable information contained in our business records to be confidential. We may sometimes disclose personally identifiable information about you (including to our affiliates or to others who work for us) when it is necessary to conduct a legitimate business activity related to the services we provide to you, and for other reasons.

We also may be required by law or legal process to disclose certain personally identifiable information about you to lawyers and parties in connection with litigation and to law enforcement personnel. For example, we may be required by law to disclose personally identifiable information about you without your consent and without notice in order to comply with a valid legal process such as a subpoena, court order, or search warrant.


Internet “cookies” may be used to customize our websites to the viewer. A cookie is a standard feature of browser software. Cookies help us tailor and personalize our websites. These cookies remain on your system and are automatically retrieved when you visit at a later time. These cookies contain only information concerning the type of customer (current or potential) and frequently visited pages. Typically, no other personal information is stored in cookies.

Cookies may also be placed on your system by an Internet advertising network in order to track the viewing of ads displayed on BROADBAND HOLDINGS LLC websites. Because it is not required for you to identify yourself, cookies cannot be associated with you if you elect not to log in or identify yourself in any other way. 3


Customers who are uncomfortable with the use of cookies have the option of disabling them on their browser.

Notice to California Residents

BROADBAND HOLDINGS LLC does not recognize “Do Not Track” requests from internet browsers.

Other websites

To make our website more valuable to our visitors, we may offer some features in conjunction with other partners. Our website may also include links to other websites whose privacy policies and practices may differ from ours. Once you leave our website, the use of any information that you provide is governed by the privacy policy of the operator of the website that you are visiting. We recommend that you read the privacy policy of such other website.


All information gathered on our websites is stored within a BROADBAND HOLDINGS LLC database accessible only to BROADBAND HOLDINGS LLC and its specifically authorized contractors and vendors. However, we cannot guarantee the complete security of our database, nor can we guarantee that information you provide will not be intercepted while being transmitted to us over the Internet.

Changes to this Privacy Statement

We may change this notice at any time. If we do so, we will post the changes on our website. By continuing to use the website after we post any changes, you accept and agree to this privacy statement, as modified.

Privacy Policy for BROADBAND HOLDINGS LLC Subscribers

This privacy statement discloses the privacy practices for certain BROADBAND HOLDINGS LLC websites only. We supply a copy of the privacy notice that applies to our satellite television subscribers separately.