Summary: Responsible for installing, servicing and troubleshooting cable, high speed data, and digital phone equipment. Equipment installed may include analog or digital systems for video, high-speed data and voice. Management reserves the right to add, change or revise this job description at any time.

Qualification: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities: include the following (other duties may be assigned):

• Directly responsible for installation and service.
• Installs equipment and network interface units and drop wires into customer location.
• Thinks critically and resolve problems with cable, data and voice.
• Accurate and timely completion of daily paper work.
• Work fast/efficiently while meeting quality standards.
• Read, write and perform basic paperwork.
• Interact and communicate clearly with customers and dispatch.
• Supply timely outstanding customer service and product knowledge.
• Disconnects and reconnects service as instructed.
• Accountable for referring problems between the tap and headend to plant technicians.
• Tests equipment to adjust signal strength and ensure optimum reception.
• Demonstrates proficiency in and working knowledge of most areas of the installation and service function.
• Handles semi-routine installations.
• Receives general instructions on routine work and detailed instructions on new assignments.
• Maintain a safe work environment.
• Works under minimal supervision.
• Performs other duties as assigned.

REQUIRED QUALIFICATIONS:

• High school diploma or general education diploma (GED)required.
• Requires minimum of 18 months of Broadband Installation experience.
• Requires basic mechanical aptitude, work outdoors year round, and be unafraid of heights.
• Must be able to communicate both verbally and in writing with customers, peers, and superiors and follow instructions.
• Requires possession of valid driver’s license, as well as good driving record.
• Must pass a pre-employment drug screen and background check.

Physical Requirements as they relate to essential functions:

• Stand 1/3 to 2/3
• Walk 1/3 to 2/3
• Sit 1/3 to 2/3
• Reach with hands and arms 1/3 to 2/3
• Use hands to manipulate, handle, or feel 1/3 to 2/3
• Climb or balance Under 1/3
• Stoop, kneel, crouch, or crawl Under 1/3
• Talk or Hear Over 2/3
• See Over 2/3
• Distinguish Colors Over 2/3
• Lift, push or pull Under 1/3
• maximum push weight:50Lbs.
• maximum pull weight:50Lbs.
• maximum lift weight to waist:50Lbs.
• maximum lift weight above shoulder:50Lbs.

PREFERRED QUALIFICATIONS:

• Experience in troubleshooting and repair as an Installer or Field Technician is preferred.
• Previous cable television or related experience is a plus.
• Computer skills are a plus.