SUMMARY: This position is primarily responsible for qualifying leads and soliciting orders for DIRECTV installation and programming packages over the telephone.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Helps develop established script to use when calling prospects.
• Develops lists of prospects from city and telephone directories, trade and professional association membership lists, and other public records.
• Calls prospective customers in designated market area to qualify leads and explain DIRECTV programming offerings.
• Informs current and prospective customers of current promotions and new or upgraded products.
• Quotes prices and encourages customers to buy.
• Secures and places orders with others for filling and arranges installation date.
• Enters names, addresses, purchases, and reactions of prospects solicited into computer database system.
• Follows up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
• Prepares report on sales activities.

COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions;
• Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Remains open to others’ ideas and tries new things.
• Communications – Speaks and writes clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions;
• Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests;
• Ethics – Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization’s goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Motivation – Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently;
• Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Adaptability – Adapts to changes in the work environment; Manages competing demands;
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments;
• Initiative – Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

EDUCATION, EXPERIENCE, SKILLS:

• High school diploma required, College degree preferred.
• 1-2 years telemarketing experience
• Computer software proficiencies: – Contact Management, Database, Internet, Excel & Word