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Job Postings

Title Field Service Technician
Job Information

Summary: Responsible for installing, servicing and troubleshooting cable, high speed data, and digital phone equipment. Equipment installed may include analog or digital systems for video, high-speed data and voice. Management reserves the right to add, change or revise this job description at any time.

Qualification: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities: include the following (other duties may be assigned):

  • Directly responsible for installation and service.
  • Installs equipment and network interface units and drop wires into customer location.
  • Thinks critically and resolve problems with cable, data and voice.
  • Accurate and timely completion of daily paper work.
  • Work fast/efficiently while meeting quality standards.
  • Read, write and perform basic paperwork.
  • Interact and communicate clearly with customers and dispatch.
  • Supply timely outstanding customer service and product knowledge.
  • Disconnects and reconnects service as instructed.
  • Accountable for referring problems between the tap and headend to plant technicians.
  • Tests equipment to adjust signal strength and ensure optimum reception.
  • Demonstrates proficiency in and working knowledge of most areas of the installation and service function.
  • Handles semi-routine installations.
  • Receives general instructions on routine work and detailed instructions on new assignments.
  • Maintain a safe work environment.
  • Works under minimal supervision.
  • Performs other duties as assigned.

REQUIRED QUALIFICATIONS:

  • High school diploma or general education diploma (GED)required.
  • Requires minimum of 18 months of Broadband Installation experience.
  • Requires basic mechanical aptitude, work outdoors year round, and be unafraid of heights.
  • Must be able to communicate both verbally and in writing with customers, peers, and superiors and follow instructions.
  • Requires possession of valid driver’s license, as well as good driving record.
  • Must pass a pre-employment drug screen and background check.

Physical Requirements as they relate to essential functions:

  • Stand 1/3 to 2/3
  • Walk 1/3 to 2/3
  • Sit 1/3 to 2/3
  • Reach with hands and arms 1/3 to 2/3
  • Use hands to manipulate, handle, or feel 1/3 to 2/3
  • Climb or balance Under 1/3
  • Stoop, kneel, crouch, or crawl Under 1/3
  • Talk or Hear Over 2/3
  • See Over 2/3
  • Distinguish Colors Over 2/3
  • Lift, push or pull Under 1/3
  • maximum push weight:50Lbs.
  • maximum pull weight:50Lbs.
  • maximum lift weight to waist:50Lbs.
  • maximum lift weight above shoulder:50Lbs.

PREFERRED QUALIFICATIONS:

  • Experience in troubleshooting and repair as an Installer or Field Technician is preferred.
  • Previous cable television or related experience is a plus.
  • Computer skills are a plus.
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Title DIRECTV Telemarketing Representative
Job Information

SUMMARY: This position is primarily responsible for qualifying leads and soliciting orders for DIRECTV installation and programming packages over the telephone.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Helps develop established script to use when calling prospects.
  • Develops lists of prospects from city and telephone directories, trade and professional association membership lists, and other public records.
  • Calls prospective customers in designated market area to qualify leads and explain DIRECTV programming offerings.
  • Informs current and prospective customers of current promotions and new or upgraded products.
  • Quotes prices and encourages customers to buy.
  • Secures and places orders with others for filling and arranges installation date.
  • Enters names, addresses, purchases, and reactions of prospects solicited into computer database system.
  • Follows up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
  • Prepares report on sales activities.

COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies:

  • Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions;
  • Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
  • Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Remains open to others’ ideas and tries new things.
  • Communications – Speaks and writes clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions;
  • Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests;
  • Ethics – Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
  • Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization’s goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
  • Motivation – Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
  • Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently;
  • Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
  • Adaptability – Adapts to changes in the work environment; Manages competing demands;
  • Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
  • Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments;
  • Initiative – Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

EDUCATION, EXPERIENCE, SKILLS:

  • High school diploma required, College degree preferred.
  • 1-2 years telemarketing experience
  • Computer software proficiencies: – Contact Management, Database, Internet, Excel & Word
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